'I'm an ASDA grocery driver, I refuse to deliver shopping if you break unwritten rule'

'I'm an ASDA grocery driver, I refuse to deliver shopping if you break unwritten rule' An ASDA grocery driver has shared the exact reason why he refused to deliver to a customer, but people can't agree with the golden rule they're said to have broken An ASDA delivery driver has shared that he didn't deliver shopping to a customer after they broke an unwritten rule. One in five homes in the UK will order shopping online, and there are many reasons people might choose to do so, rather than heading into the store themselves. For some people it might be a case of convenience or preference, while others might get shopping delivered if they are disabled, unwell, don't have a car or live on their own. One ASDA driver vented his frustrations over one delivery he attempted to complete last week, when he explained that they have broken an unwritten rule. The driver, who posted on the R/ASDA Reddit community, often used by employees and customers nationwide, arrived at the address to deliver three six packs of 2L water bottles along with one basket of groceries. He wrote: "Refusing top floor flat delivery. Had this delivery today to a top floor flat (3 flights of stairs) Am I in the wrong for refusing this?" According to ASDA's terms and conditions, the company say that they have a commitment to deliver to a customer's front door, but there may be circumstances where it is not possible. Reasons include: "Where the driver believes they are at risk of injury, where the driver believes any stairs to your front door are structurally unsafe, where the driver believes it is unsafe to enter the property where the driver has not received clear permission to enter the property, or where the driver is under instructions from ASDA not to enter the property." The terms and conditions also state that the driver will try and meet the customer at another location as close as possible to the front door, and if delivery is unsuccessful, the customer will not be charged. ASDA were approached for comment. A number of people commented under the post from the deliver driver and could not agree if he was correct to refuse delivery. One person said: "As someone who gets deliveries from Ocado or Sainsburys and lives on the top floor of a flat (4 flights), I always meet the driver at the bottom with my own bags, which saves us all hassle. "Drivers are always happy to see me ready to go, wish more people would help them out." A second said: "Ordering 36kgs of water is unreasonable." A third said: "Yeah, I used to drive for Asda and I’d have considered this an easy drop. Lifting heavy totes isn’t for everyone, but I’d have taken that every day of the week over sitting at a till or stacking shelves. "If carrying this up a few flights isn’t for you, I’d probably argue that the job isn’t for you and look for something else." A fourth added: "Absolutely not! I used to work for Ocado, and hated delivering water. The money these people spend on the packs of water, they could install or buy their own water filter system/jug."