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BT phone upgrade meant no one could call my aunt

The Guardian Business Tuesday 09 June 2026, 06:00 UTC By Anna Tims 1 min read
Key Points

The line is vital for our elderly relative’s care, but after 20 calls BT seems unable to resolve the problemMy elderly aunt, who lives alone, has been unable to receive incoming calls for more than two months after BT switched her analogue service to Digital Voice. Her care is overseen by a rota of relatives who check on her and arrange medical appointments and in-home help.

The line is vital for our elderly relative’s care, but after 20 calls BT seems unable to resolve the problem

My elderly aunt, who lives alone, has been unable to receive incoming calls for more than two months after BT switched her analogue service to Digital Voice.

Her care is overseen by a rota of relatives who check on her and arrange medical appointments and in-home help.

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BT (ORG) Digital Voice (ORG)
Originally published by The Guardian Business Read original →

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