Capgemini £600M
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UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract
The UK’s tax collector has chosen French consultancy giant Capgemini for a £600 million contact center deal, while pushing back the award and start of its £2.4 billion customer relationship management contract. HM Revenue and Customs (HMRC) awarded Capgemini’s UK unit its Contact Centre as a Service contract, worth £600 million including VAT and lasting up to 10 years, on 27 April. It received 13 bids and has also short-listed Canadian-headquartered CGI for the deal.