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Generative AI and Sales Productivity: Field Experiments in Online Retail
arXiv:2510.12049v4 Announce Type: replace-cross Abstract: We quantify the short-term impact of Generative Artificial Intelligence (GenAI) on sales performance through a series of large-scale randomized field experiments involving millions of users and products at a leading cross-border online retail platform. Over 2023-2024, the platform integrated GenAI into seven consumer-facing business workflows spanning customer service, consumer-product matching, advertising, and seller services. We...
Generative AI and Sales Productivity: Field Experiments in Online Retail
Announce Type: replace-cross Abstract: We quantify the short-term impact of Generative Artificial Intelligence (GenAI) on sales performance through a series of large-scale randomized field experiments involving millions of users and products at a leading cross-border online retail platform. Over 2023-2024, the platform integrated GenAI into seven consumer-facing business workflows spanning customer service, consumer-product matching, advertising, and seller services. We find that GenAI...
Family's 'worst nightmare' after purchasing home filled with defects
Family living 'worst nightmare' after purchasing northern suburbs home filled with defects Tue 9 Jun 2026 at 6:06am In short: Two families who bought newly built homes in suburban Adelaide say they are living a nightmare in properties that are filled with defects. The builder has been fined $75,000 after an investigation by the consumer watchdog. Master Builders SA says more needs to be done to monitor owner-builders.
Why are US consumers so angry? It’s not just high prices
There’s a stew of factors at work behind the rise in consumer rage – but there are potential solutions, tooPeople in the US: tell us about your difficult consumer experiencesAmerican consumers are angry. Nearly 80% of Americans had a service or product problem in 2025, and about two-thirds of those felt “rage” about it, according to the “National Consumer Rage” survey. Many consumers feel they are constantly fighting against an onslaught of overcharges, customer service hassles, shoddy...
Consumer watchdog warns real estate agents must not misrepresent homes
SA consumer watchdog says real estate agents can be liable if aware of property issues Thu 11 Jun 2026 at 11:58am In short: Real estate agents who sell homes and don't disclose serious defects could be liable for misleading customers, South Australia's consumer watchdog says. On Tuesday, ABC News revealed two property owners were sold homes that were filled with defects, and the builder has been slapped with a $75,000 fine.
New £2.50 a time charge from July 1 for people selling on eBay, Etsy and Vinted
New £2.50 a time charge from July 1 for people selling on eBay, Etsy and Vinted Sellers are being urged to take action ahead of the change Anyone selling to customers in Europe is being warned to check delivery costs and customs paperwork before a new parcel charge comes into force this summer. From July 1, 2026, many low-value business-to-consumer parcels entering the EU will face a new customs duty of €3, which is around £2.50 depending on the exchange rate, if the goods are worth under...
HTB for BTS: Why more fans in Singapore are using Help-To-Buy services for concert tickets
HTB for BTS: Why more fans in Singapore are using Help-To-Buy services for concert tickets Help-To-Buy (HTB) services have become a booming business in the ticketing space. With sales for K-pop superstars BTS’ upcoming Singapore shows in full swing, CNA Lifestyle spoke to fans who regularly use these services, and a provider to understand why demand is soaring. Picture this: It’s ticketing day for your favourite music act’s concert.
EU orders Meta to reopen WhatsApp to AI rivals for free
BRUSSELS — The European Commission ordered Meta on Tuesday to give competing artificial intelligence assistants free access to WhatsApp, a rare emergency intervention that will stay in force until it completes an antitrust investigation into the company. Meta has until next week to restore the terms that applied before it began restricting access last October, when rival assistants could use the messaging service’s business tools at no cost. “In rapidly evolving markets, competition can be...
Alphabet plans to raise $80 billion from stock sales to fund AI buildout
Alphabet said Monday it plans to sell $80 billion in stock, including through a $10 billion investment by Berkshire Hathaway. The Google parent company said the capital will "fund investments in its world-class AI compute infrastructure to meet its unprecedented customer demand." "The company is experiencing strong demand for its AI solutions and services from enterprises and consumers, at levels that are exceeding the company's available supply," Alphabet said in the filing.
McDonald's unveils new global growth strategy to win over diners as competition rises
McDonald's on Monday unveiled its latest global growth strategy to help the fast-food giant become customers' first choice as it faces new rivals and consumer spending stretched by high gas prices. A new restaurant design, better tasting food and drinks, consumer-led innovation and improved customer service are the four cornerstones of the new plan, which the company calls "McDonald's > NEXT." Executives made the announcement at McDonald's biennial Worldwide Convention for franchisees, held...