Generative AI-Enabled Refund Fraud
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Generative AI-Enabled Refund Fraud in Chinese E-Commerce: Investigation on Merchants and Platform Workers
arXiv:2606.03215v1 Announce Type: new Abstract: E-commerce dispute resolution typically relies on the security assumption that digital evidence truthfully reflects physical reality. Generative AI (GenAI) invalidates this threat model, enabling attackers to fabricate hyper-realistic evidence of product defects at negligible cost. Through semi-structured interviews with merchants (N=17) and platform workers (N=13) in the Chinese e-commerce market, we characterize this shift toward...