The District Consumer Disputes Redressal Commission
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Court orders 10 free biriyani plates for five Sundays after man finds dead insect in food
A Puducherry consumer commission has held a restaurant liable for serving contaminated food and directed it to compensate the customer along with providing 10 free plates of biriyani after a dead insect was found in a plate of biriyani. The District Consumer Disputes Redressal Commission, Puducherry, comprising S. Mouttouvel (President), A.S. Suvitha (Member) and G. Arumugam (Member) held that serving contaminated food amounted to "deficiency in service" under the Consumer Protection Act,...
Rs 1.2 lakh penalty on postal department for losing customer’s Pashmina shawls parcel
The District Consumer Disputes Redressal Commission, Baramulla, has held the postal authorities liable for failing to deliver a parcel containing three Pashmina shawls worth Rs 60,000 and ruled that the loss amounted to deficiency in service. The commission has directed the postal authorities to pay a total compensation of Rs 1,20,000 to the complainant. What was the disputeThe complaint was filed by Mehvish Ashraf, owner of M/S Olive Couture, who had booked a parcel through the postal...
Court orders AirAsia to pay farmer Rs 90,750 after delayed flight damaged rare jackfruit plant
A consumer commission has directed AirAsia to pay Rs 90,750 as compensation after a hybrid jackfruit sapling carried by a farmer was damaged due to a flight delay. The District Consumer Disputes Redressal Commission, Palakkad, Kerala, pronounced the order on 8 May 2026 after AirAsia failed to appear before the commission and was proceeded against ex-parte. What was the disputeThe complainant, Abdul Azeez C, a farmer from Palakkad engaged in "cultivation and research of hybrid fruit species,"...
Court orders Flipkart to pay Rs 1.51 lakh for delivering wrong air purifier model
The District Consumer Disputes Redressal Commission, Adilabad in Telangana has held Flipkart and its seller jointly liable for deficiency in service and unfair trade practice after a customer received a different air purifier model than the one he had ordered. The court ordered both opposite parties — Flipkart Internet Private Limited and Consulting Rooms Private Limited — to refund Rs 8,398 with 12 per cent interest and pay Rs 1.51 lakh as compensation along with Rs 7,000 towards litigation...
FirstCry called user a fraud; court orders Rs 50,000 compensation
A District Consumer Disputes Redressal Commission has directed online baby products retailer FirstCry to pay Rs 50,000 as compensation along with a refund of Rs 2,130 with interest to a consumer after finding that the company cancelled his order without reason, withheld his money, and internally labelled him as a fraud user. The complainant Shaik Altaf placed an order on FirstCry on December 1, 2024 for a children's tricycle and paid Rs 2,130.06 through PhonePe. The very next day, the order...
Fabricated hospital records, fake lab reports: Delhi court rules in favour of insurance company
A Delhi consumer court has upheld an insurer's decision to reject a health insurance claim after investigators found that a patient's hospital records showed she received an injection nearly 20 minutes after she had already been discharged — one of ten discrepancies that pointed to suspected fabrication of medical documents. The Delhi State Consumer Disputes Redressal Commission ruled in favour of Bajaj Allianz General Insurance, setting aside an earlier district commission order that had...
LIC Housing Finance asked to pay Rs 10 lakh after losing borrower’s original property papers
The Delhi State Consumer Disputes Redressal Commission has upheld a Rs 10 lakh compensation order against LIC Housing Finance for losing a borrower's original property documents after full repayment of a housing loan, holding the company guilty of deficiency in service. A bench comprising Justice Sangita Dhingra Sehgal (President) and Pinki (Member Judicial) dismissed the appeal filed by LIC Housing Finance and upheld the findings of the district forum that the lender failed to return the...
Paying for 300 Mbps WiFi but getting only 50? Know how to file complaint and claim relief
Many broadband subscribers in India pay for high-speed internet but receive far less. What most do not realise is that this is not just a service failure — it is something you can formally complaint about and claim compensation for. If your broadband provider is delivering speeds significantly lower than what was promised, you have two main places to file complaint — the Telecom Regulatory Authority of India (TRAI) and the consumer court under the Consumer Protection Act, 2019.