Social Security Administration Commissioner Frank Bisignano told Congress on Wednesday that the agency has improved one legacy pain point for individuals who contact it — long phone wait times for the toll-free helpline. SSA has brought the average "speed of answer," or the time it takes for an agent to answer an incoming call, to the "lowest level in a decade," Bisignano said in written testimony to the House Ways and Means Social Security and Work & Welfare subcommittee hearing. In May,...
