Live Roundups Editor's Desk Insights Executive Ops Weather About 🔍
Home › UK News › Hotels, online platforms urged to clearly outline...
UK News

Hotels, online platforms urged to clearly outline refund, booking change policies

Hotels, online platforms urged to clearly outline refund, booking change policies
South China Morning Post Monday 15 June 2026, 07:47 UTC By Eric Jiang 1 min read
Key Points

Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities in cases of booking changes or refunds, after general complaints reached up to 1,050 annually over the past three years. The Consumer Council also said on Friday that it had received 3,346 complaints about lodgings in the city since 2023, with 2,670 coming from non-local travellers. For the larger figure, about 58 per cent involved the termination and amendment of contracts,...

Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities in cases of booking changes or refunds, after general complaints reached up to 1,050 annually over the past three years. The Consumer Council also said on Friday that it had received 3,346 complaints about lodgings in the city since 2023, with 2,670 coming from non-local travellers. For the larger figure, about 58 per cent involved the termination and amendment of contracts, with...
Hotels (ORG) Hong Kong’s (LOCATION) The Consumer Council (ORG)
Originally published by South China Morning Post Read original →

Related Stories

Award-winning investigative journalist Roger Cook dies aged 83

The New Zealand-born reporter was credited with having invented the doorstep interview technique.

BBC News 12m ago

Death in Venice: Willem Dafoe thrills theatre biennale with adventurous shows about ghosts and rebirth

From a Noh Othello that puts Desdemona centre stage to a requiem for a family killed in the Rwandan genocide, the theatre at this year’s festival gives voice to the marginalisedWhen Willem Dafoe took over at the creative helm of the Venice theatre biennale last year, he shaped the programme around his own passions. Dafoe selected experimental theatre companies that had influenced him as a young actor and took to the stage for an arcane and rather mannered two-hander by Richard Foreman which...

The Guardian UK 13m ago

Giving in to puppy eyes? Popular picnic foods that add hundreds of calories to dogs' diets

Giving in to puppy eyes? Popular picnic foods that add hundreds of calories to dogs' diets We're famously a nation of dog lovers, but research by supplement brand YuMOVE has found we could be inadvertently doing harm to our pets by dishing out too many treats The great British tradition of an al fresco dinner of dips, meats and supermarket ‘picky bits’ could be causing millions of dogs unnecessary weight gain and digestive issues, new research has found. While millions of Brits take to parks...

Daily Mirror 17m ago

Investigative journalist and broadcaster Roger Cook dies aged 83

In a career spanning five decades, he was best known for the ITV current affairs programme The Cook Report The investigative journalist Roger Cook, best known for the current affairs programme The Cook Report, has died aged 83, his family said in a statement. A statement from ITV on Monday said: “In a career spanning an incredible five decades, Roger Cook’s ground-breaking approach to investigative journalism made him one of broadcasting’s most trusted and respected figures.

The Guardian UK 18m ago