Science
Onboarding support helps merchants adopt digital payment methods
Key Points
Change can be hard—especially when you're used to receiving change. Switching from cash-based to digital payment methods can be a difficult sell, particularly in developing economies, poorer neighborhoods and among older people who have gotten used to cash. But digital payments have certain advantages for both businesses and consumers, and a Cornell-led research team explored ways to spur adoption of modern payment technology.
Change can be hard—especially when you're used to receiving change. Switching from cash-based to digital payment methods can be a difficult sell, particularly in developing economies, poorer neighborhoods and among older people who have gotten used to cash. But digital payments have certain advantages for both businesses and consumers, and a Cornell-led research team explored ways to spur adoption of modern payment technology.