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Five-star service from mobility equipment firm saved our holiday

The Guardian Business Tuesday 16 June 2026, 06:00 UTC By Anna Tims 1 min read
Key Points

Wuva staff’s kindness and empathy means we are able to plan more trips awayMy husband has motor neurone disease (MND). For us to continue going away, we decided to buy a refurbished mobile hoist, which helps to get out of a bed, from the online mobility equipment company, Wuva. It arrived quickly, but had been damaged in transit and didn’t work.

Wuva staff’s kindness and empathy means we are able to plan more trips away

My husband has motor neurone disease (MND). For us to continue going away, we decided to buy a refurbished mobile hoist, which helps to get out of a bed, from the online mobility equipment company, Wuva.

It arrived quickly, but had been damaged in transit and didn’t work. I contacted Wuva out of hours via WhatsApp, and within five minutes I received an extensive apology and advised an engineer would call me shortly.

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Wuva (LOCATION) MND (ORG) WhatsApp (ORG)
Originally published by The Guardian Business Read original →

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