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Why hotel crisis plans collapse when panic sets in, according to hospitality leaders

Why hotel crisis plans collapse when panic sets in, according to hospitality leaders
Phys.org Tuesday 16 June 2026, 16:20 UTC 1 min read
Key Points

Hospitality leaders are being forced to handle far more than operational disruption when crises hit, according to new research from the University of Surrey. Researchers found that modern crises demand emotional resilience, ethical judgment and rapid decision-making under intense public scrutiny.

Hospitality leaders are being forced to handle far more than operational disruption when crises hit, according to new research from the University of Surrey. Researchers found that modern crises demand emotional resilience, ethical judgment and rapid decision-making under intense public scrutiny.
the University of Surrey (ORG)
Originally published by Phys.org Read original →

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