Cabin crew reveal why they use 'secret code' when greeting passengers on board

EXCLUSIVE: Cabin crew reveal why they use 'secret code' when greeting passengers on board A Wizz Air flight attendant explained why cabin crew greet passengers and revealed that they use 'secret codes' when everyone is boarding A cabin crew instructor has revealed that flight attendants often use a 'secret code' when greeting passengers. As most travellers know, it's common to be greeted by cabin crew when boarding a flight. Whether you're excited for your holiday or a nervous flyer, it's reassuring to be met by a friendly face and know there's help available as you find your seat and get ready for takeoff. While crew members enjoy welcoming passengers on board as part of their service, there's another important reason passengers are greeted at the door, and it might surprise some. Gabriel Randone, a Wizz Air Cabin Crew Instructor, told the Mirror that flight attendants are trained to greet passengers as part of their safety measures. He explained that cabin crew complete a "mental scan of passengers" to ensure that everybody is fit to fly. What's more, he says cabin crew are taught a secret acronym that they check during the process. While Gabriel couldn't reveal all of the details, as the acronym is not shared with passengers, he did explain what cabin crew would be looking for. For instance, cabin crew will check whether anyone appears aggressive or intoxicated. They'll also keep an eye out for any medical conditions that could prevent someone from flying. "The goal is safety," Gabriel said. Any passengers seated near the emergency exit rows will also spot cabin crew hanging around in the area for similar reasons, Gabriel said. The instructor explained that the crew are trained to assess passengers, as some "categories of passengers" can't be seated next to the emergency exit. While many passengers might try to book the emergency exit rows, as they are classified as extra-legroom seats, Wizz Air's website makes it clear that they are not suitable for all passengers. The airline's website states: "For safety purposes, regulations prohibit passengers under 16 years old, overweight passengers, individuals with special needs, expectant mothers, and those travelling with infants (under two years old) from occupying Extra Legroom or Front Row seats." Passengers seated in these rows must be able to open the exits in case of an emergency, and they receive a briefing that makes this clear. This protocol is so important that if nobody books the seat, the cabin crew will find a volunteer to move there. "Sometimes, because the flights might not be fully booked, there would be no one close to the emergency exits", Gabriel explained. "So what we need to do is to select someone who we call an ABP, an able-bodied person, and select them and to move them close to the emergency exits so that they can help out in case of an emergency". In the event of an emergency, the passenger would need to detach the safety cover from the door and pull a lever to open it. As Gabriel explained, every second counts in an emergency. "In an emergency, our priority is to get you out as quickly as possible," he said. "We only have 90 seconds to evacuate a full cabin with 239 passengers." You can find out more about Wizz Air's routes on wizzair.com.