Tesco worker shares particular type of customer that 'needs to be stopped'

Tesco worker shares particular type of customer that 'needs to be stopped' A Tesco employee has shared her 'biggest pet peeve' when it comes to the supermarket's online orders - and it's something she says staff have 'no control' over A Tesco worker has vented her annoyance over a customer request she insists staff have "no control" over. Her outburst followed another employee who reminded online shoppers that "if you don't order a complete meal deal, I can't give you [the price of] a complete meal deal". They stated on Reddit's dedicated Tesco forum: "All I can do is pick the items that YOU have ordered." In reply, the woman highlighted her "pet peeve" concerning the supermarket chain's 'Whoosh' service for internet shoppers. "My biggest pet peeve is 'LONGEST DATE' on every single item in their tray like we aren't already e-trained to the teeth to pick the best dates," she remarked. "Or if they request a certain range 'must be 7+ days' as of we have control over the date range in the shop. Best I can give you is two days for strawberries, pal." Tesco Whoosh is an express delivery option in selected areas that enables customers to order thousands of everyday essentials straight to their doorstep in as little as 20 minutes. "When you make an online order, we show your basket total as a guide price," Tesco informs its customer base online "This is because certain products may vary in price, like pre-packed, weighted products, such as meat, poultry and cheese." The woman later conceded that her frustration was probably down to her "ADHD brain" and the specific training she'd received at her particular store, though her irritation remained valid regardless. "I also don't deal with home deliveries, only collect-from-store orders," she concluded. Her post sparked a wave of responses from fellow workers sharing their own experiences of how complaints arise. "If Tesco is anything like Asda, that could be due to managers' priorities changing on a weekly basis," one Reddit user replied. "One week they tell us to make sure products are 4+ days at least. The next week they'll tell us the only thing that matters is availability, and to avoid substituting or marking products as unavailable at any cost - even if it means giving products with today/tomorrow's date." A second contributor claimed: "To be honest this is going to happen with the company constantly pushing up KPIs [key performance indicators] higher and higher that no one has time to look at labels/dates and would rather deal with a customer complaint." A third person added: "I work at a different supermarket that uses Uber/Just Eat/Deliveroo and we aren't even told to check dates on picking, we just grab the first item off the shelf regardless." While a fourth Reddit user pointed out: "If the only option is the next day's date, then that's what you'll likely get unfortunately. Some stores don't like sending nothing (unless there's a substitute) as it makes the availability figures look bad." Tesco also explains it's "freshness guarante" online, meanwhile. "We pick the freshest products with the longest use by dates - but if you're not happy with an item, just hand it back for a refund," they advise. The supermarket adds: "Just hand it back to your delivery driver or Click+Collect colleague and we'll arrange a refund to your payment card. "Our colleagues aim to pick the freshest items with the longest expiry dates, but if you’re not happy with the quality of your fresh food or flowers, our Freshness Guarantee means you can hand it back to your delivery driver or Click+Collect colleague."