Call Center Stocks Fall on Worry AI Makes Them ‘Uninvestible’

Call Center Stocks Fall on Worry AI Makes Them ‘Uninvestible’ Signs that companies are increasingly turning to artificial intelligence to handle customer service tasks has triggered a fresh selloff in shares of two call-center companies. Concentrix Corp. and Teleperformance SE fell sharply on Tuesday. The losses started after Concentrix cut its revenue outlook and warned that some of its customers are cutting back spending, exacerbating worries among analysts that the industry faces a severe threat from new artificial intelligence tools.