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People awaiting hospital treatment to get three weeks’ notice under NHS England plans

The Guardian Health Friday 03 July 2026, 11:09 UTC By Denis Campbell Health policy editor 1 min read
Key Points

Move inspired by customer service provided by online retailers such as John Lewis and AmazonPeople waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators. Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.

Move inspired by customer service provided by online retailers such as John Lewis and Amazon

People waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators.

Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.

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NHS England (ORG) John Lewis (PERSON) NHS (ORG)
Originally published by The Guardian Health Read original →

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