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Uber Cuts 10% of Customer Service Jobs, Citing ‘Embrace’ of AI

Bloomberg Technology Wednesday 22 July 2026, 23:40 UTC By Natalie Lung 1 min read
Key Points

Uber Cuts 10% of Customer Service Jobs, Citing ‘Embrace’ of AI Uber Technologies Inc. said it has cut 10% of jobs within its customer service operations as part of a broader effort to simplify its ranks and “embrace artificial intelligence.” The company announced the cuts within the community operations team on Wednesday, saying it’s working to “to simplify operations, strengthen in-person collaboration, and continue to embrace AI,” an Uber spokesperson said by email. Employees who’d been...

Uber Cuts 10% of Customer Service Jobs, Citing ‘Embrace’ of AI Uber Technologies Inc. said it has cut 10% of jobs within its customer service operations as part of a broader effort to simplify its ranks and “embrace artificial intelligence.” The company announced the cuts within the community operations team on Wednesday, saying it’s working to “to simplify operations, strengthen in-person collaboration, and continue to embrace AI,” an Uber spokesperson said by email. Employees who’d been working remotely for the team were also asked to relocate to a hub office, consistent with the company’s return-to-office mandate, the spokesperson said.
Customer Service Jobs (ORG) AI Uber Technologies Inc. (ORG) AI (ORG) Uber (ORG)
Originally published by Bloomberg Technology Read original →

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