Politics
DBS PayLah! hit by service disruption, bank says affected transactions will be refunded
Key Points
DBS PayLah! hit by service disruption, bank says affected transactions will be refunded The bank said any affected transfer or payment amount will be credited back to customers' PayLah! wallet. SINGAPORE: DBS Bank said on Thursday evening (Jul 23) that its PayLah! service was experiencing a disruption and that it was working to restore the service. In a Facebook post shortly after 9pm, the bank said some DBS PayLah!
DBS PayLah! hit by service disruption, bank says affected transactions will be refunded
The bank said any affected transfer or payment amount will be credited back to customers' PayLah! wallet.
SINGAPORE: DBS Bank said on Thursday evening (Jul 23) that its PayLah! service was experiencing a disruption and that it was working to restore the service.
In a Facebook post shortly after 9pm, the bank said some DBS PayLah! users were experiencing issues with the service.
It added that customers could continue to use Scan & Pay, transfer funds via the DBS/POSB digibank mobile application or use their DBS/POSB credit or debit cards.
In an update at 10.35pm, the bank said it was still working to fully recover services and assured customers that any affected payment or transfer amount would be credited back to their PayLah! wallet.
"We are sorry for the inconvenience caused and appreciate your patience and understanding."
Outage tracking site Downdetector showed 17 user reports as of 11.04pm. Reports had earlier peaked at 56 at 8.49pm.
On Mar 19, DBS’ digital services were hit by a lunchtime outage that left customers unable to log in to their online banking platforms for several hours in the day. Normal services only resumed at 1.19pm.
In response to a parliamentary question on the outage, Deputy Prime Minister Gan Kim Yong said that investigations into the disruption revealed that an “erroneous step” when performing a system change was the cause.
He also said that the Monetary Authority of Singapore would follow up with DBS to “strengthen its change management process”.
[Image text:] PayLah!
mportant Notice
Some of our customers may be experiencing
issues with DBs PayLah!.While we are working
to fully recover our services,please be assured
that any affectedtransfer/payment amount
will be credited back to your PayLah! wallet.
Meanwhile.you can use Scan &Pay and
transfer funds via DBs/POsB digibank Mobile
You may also use your DBs/POsB credit or
debit cards.Alternatively,to find the ATM
nearest to you,
please click here
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Log In
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status
23Jul202611:08PMSGT
Please check transaction history to confirm if
the money has been sent to your recipient
successfully. This is to ensure that you do not
perform the same transaction twice