Royal Mail customers told to do one this before looking for missing parcels

Royal Mail customers told to do one this before looking for missing parcels It can be frustrating to come home to find a parcel hasn't been delivered Waiting for an important parcel that fails to turn up can be incredibly frustrating. Fortunately, Royal Mail has outlined precisely what you should do if your delivery hasn't arrived. And the good news is it doesn't mean hunting around the house or garden. Rather than searching in designated 'safe' spots or knocking on your neighbours' doors, you can simply use Royal Mail's 'Track your item' tool to find out exactly where your parcel is and when it's due to arrive. The expected delivery time for your parcel or letter will depend on which service was used to send it. The 'Track your item' feature lets you check the most up-to-date information on items sent via signed for or tracked services. Simply enter your reference number – which will be between 9-27 characters long – found on your Post Office receipt and the label indicating the service used. If you're the recipient, the sender will be able to provide this for you. If a tracked or signed for service wasn't used and your item still hasn't shown up, different rules apply. Royal Mail aims to deliver all 1st Class mail by the next working day, and all 2nd Class mail within two to three working days. Should the item remain undelivered beyond the due date plus 10 working days, the sender might be able to claim for compensation. If you're the recipient, you'll need to get in touch with the sender, who can then contact Royal Mail directly to make enquiries on your behalf. If a postal worker tries to deliver your parcel but is unsuccessful – for instance, if there's no one at home – you should receive a P739 card, which means you'll need to collect the item from the sorting office yourself. Depending on when you spot the card, this could mean waiting until the next day. In certain circumstances, however, it may be possible to arrange a redelivery instead.