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Hong Kong to expand AI use on 1823 platform to vet public inquiries by end of year

Hong Kong to expand AI use on 1823 platform to vet public inquiries by end of year
South China Morning Post Thursday 27 August 2026, 07:28 UTC By Leopold Chen 1 min read
Key Points

The operator of the Hong Kong government’s 1823 platform will expand the use of artificial intelligence (AI) within this year to transcribe, summarise and triage residents’ inquiries, freeing frontline staff to handle more complicated cases. The Digital Policy Office also said on Thursday that it would start exploring the application of agentic AI from the fourth quarter of this year and study how it should be expanded to other departments “with a safe and controlled approach”.

The operator of the Hong Kong government’s 1823 platform will expand the use of artificial intelligence (AI) within this year to transcribe, summarise and triage residents’ inquiries, freeing frontline staff to handle more complicated cases. The Digital Policy Office also said on Thursday that it would start exploring the application of agentic AI from the fourth quarter of this year and study how it should be expanded to other departments “with a safe and controlled approach”. The government’s... [Image text:] 182 3 AI AEER HF Digtal Polcy Offic RRESEEER REEES 15%
Hong Kong (LOCATION) AI (ORG) The Digital Policy Office (ORG) agentic AI (ORG)
Originally published by South China Morning Post Read original →

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