CollectWise (YC F24) Is Hiring

Automating consumer debt collection with AI About Us CollectWise is a fast growing and well funded Y Combinator-backed startup. We’re using generative AI to automate debt collection, a $35B market in the US alone. Our AI agents are already outperforming human collectors by 2X, and we’re doing so at a fraction of the cost. With a small team, we scaled to a $3M annualized revenue run rate in just over a year, and we’re now hiring a Founding Customer Success Engineer to help us reach $10M+ over the next year. The Role We’re looking for a Founding Customer Success Engineer to own customer relationships after launch and ensure customers are successful with CollectWise. You’ll work at the intersection of customer success, engineering, and operations, managing customer communication, resolving technical issues, optimizing AI agents, supporting implementations, and identifying opportunities to expand accounts. This is a highly hands-on role. You should be comfortable working directly with customers, troubleshooting technical problems, working with code when needed, and collaborating with engineering on more complex issues. Your success will be measured by customer satisfaction, retention, product usage, account expansion, and customer performance. Responsibilities Desired Qualifications Compensation CollectWise is revolutionizing debt recovery with autonomous AI agents and an integrated legal network. We boost recovery rates, reduce costs, and maintain a positive brand image through respectful, data-driven interactions.