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Human-like AI not always the answer in customer service

Human-like AI not always the answer in customer service
Phys.org Wednesday 02 September 2026, 12:00 UTC 1 min read
Key Points

The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service.

The next time something goes wrong with your bank account, package delivery or a bill, there's a good chance you'll be directed to AI for customer service.
Originally published by Phys.org Read original →

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