Food delivery riders call on platforms to open up AI ‘black box’ they say has cut pay

Workers who blame algorithms for lowering their earnings are getting help from academics to find out how the system works

Gig economy workers are urging delivery platforms to open up the “black box” of computer-driven algorithms that determine the jobs they are offered and how much they are paid, blaming increased use of AI for lowering wages.

A group of food delivery riders in Edinburgh say their rates of pay have fallen and their working conditions have deteriorated at the same time as Deliveroo, Uber Eats and Just Eat, the three dominant gig economy platforms in the UK and Ireland, have increased their use of automation.