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How the AI ROI Gap Comes Down to Trust

Bloomberg Technology Monday 07 September 2026, 15:38 UTC 1 min read
Key Points

Companies investing in trustworthy AI practices are far more likely to see strong returns from the technology, according to new research from SAS. But trust remains a hurdle: 97% of users override AI recommendations at least some of the time, while employees are less likely to trust increasingly autonomous AI agents. Jay Upchurch, SAS Executive Vice President and Chief Information Officer, joins Bloomberg's Anna Edwards on Bloomberg Television.

Companies investing in trustworthy AI practices are far more likely to see strong returns from the technology, according to new research from SAS. But trust remains a hurdle: 97% of users override AI recommendations at least some of the time, while employees are less likely to trust increasingly autonomous AI agents. Jay Upchurch, SAS Executive Vice President and Chief Information Officer, joins Bloomberg's Anna Edwards on Bloomberg Television. (Source: Bloomberg)
the AI ROI Gap Comes Down to Trust Companies (ORG) SAS (ORG) AI (ORG) Jay Upchurch (PERSON) Bloomberg (ORG) Anna Edwards (PERSON) Bloomberg Television (ORG)
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