A Biography of Lee Holloway, the Architect of Cloudflare's Technology (Part 1)

The Vanished Genius CTO: A Biography of Lee Holloway, the Architect of Cloudflare's Technology (Part 1) Cloudflare's rapid growth as a cloud service is due in part to its many unique technologies. Technologies like Anycast and same-IP access are just a few examples, and it was CTO and co-founder Lee Holloway who created these mechanisms. However, he was forced to step down due to a serious brain disease (FTD). This article explores the technological achievements he left behind and the tragedy of the illness that came to light. Text by Masaichi Urabe Born into an Apple Family Lee Holloway was born in California, USA, in 1981 (estimated) and grew up in Cupertino, the heart of Silicon Valley. Thanks to his father, who worked at Apple, he was blessed with opportunities to interact with computers from a young age and naturally became familiar with technology. He displayed exceptional strategic thinking in the video games he played with his younger brother, and he was known for his legendary skill among his friends. There is even a story about him entering a middle school chess club tournament on a whim and winning it. It is clear that he possessed an outstanding intellect and a natural instinct for competition from an early age. Studying Computer Science Lee graduated from Monte Vista High School, a prestigious public school in his hometown of Cupertino. He demonstrated his programming talent while still in high school, and after graduation, he worked as an engineer at HomeWarehouse.com, a startup during the early days of the internet. The company was acquired by retail giant Walmart in 2000. For the young engineer Lee, the experience here was a valuable asset. He later went on to the University of California, Santa Cruz (UC Santa Cruz), where he majored in computer science. While studying computers in earnest at university, he cultivated the spatial awareness and logical thinking skills to visualize large-scale system structures in his mind. Through Professor Arthur Keller at the university, Lee met a young entrepreneur named Matthew Prince. Matthew was pursuing an idea for anti-spam software, and Lee's lab was working on a project with a similar concept. Matthew took notice of Lee's work, formed a collaborative relationship involving joint patent ownership, and hired Lee on the spot. Living in Matthew's Basement Unspam Technologies, the anti-spam company Matthew founded in 2004, was based in Park City, Utah, and Lee became a key member. He lived in the basement of Matthew's home, receiving food and housing in lieu of a salary while working on software development. Lee became the Chief Software Architect, literally leading the design and implementation of the company's software foundation. During his tenure, Lee and his colleagues co-founded Project Honey Pot as a side project. This is an open-source community project that tracks and collects data on spammers (abusers) on the web. Project Honey Pot still exists today as an initiative to track online fraud and abuse, and it is one of the achievements that highlights Lee's creativity and technical prowess. In 2007, when Prince left Utah to attend Harvard Business School, Lee also returned to California and began living with Alexandra Carey, a friend from his university days. As Matthew Prince's MBA program neared its end, Lee began receiving job offers from other companies. Hearing this, Matthew made a bold proposal to Lee regarding a new business plan he had been developing with his Harvard classmate Michelle Zatlyn. That idea, which would later develop into Cloudflare, was the concept of "utilizing the spammer information collected by Project Honey Pot to build a service that not only 'monitors' threats but also 'blocks' threats on the internet." It is said that Matthew spoke passionately about the business concept for an hour at this time. After listening, Lee was silent for a moment before saying, "That's interesting, let's do it!" and immediately decided to join the new venture. Founding Cloudflare and the Supporting Technical Infrastructure In the early days of Cloudflare, Lee Holloway was called the "resident genius" and was known for his ability to write code for long hours with exceptional focus. The platform he designed continued to support Cloudflare's growth, and his technical vision has been passed down as the foundation of the company's services to this day. Lee Holloway co-founded Cloudflare in 2009 with Matthew and Michelle, building the company's foundation as co-founder and lead engineer. Based on the business plan the two had refined at Harvard, Lee developed Cloudflare's first prototype and built the software infrastructure that would become the core of the service. Examples include the implementation of the Anycast network and the design of the Cell architecture. In 2010, the three of them took on the emerging business contest TechCrunch Disrupt to showcase Cloudflare to the world. Although Lee did not stand on stage, he worked frantically to fix software bugs until the day of the presentation, leading the demo to success. After that, Lee was active at the company as Lead Engineer and Architect, and also took on the role of hiring and mentoring the early engineering team. The system built under his command was extremely scalable, serving as the cornerstone that allows Cloudflare to process over 10% of all internet requests and block billions of cyber threats every day. In 2014, an event occurred that demonstrated Lee's excellence as an engineer. During a project to provide free encrypted communication (SSL/TLS) to all websites, he entered a state of deep focus from the day before the deadline, wearing a hoodie and listening to music with headphones, refusing to speak to anyone, and wrote the code in a single night. Thanks to this, free encrypted communication was provided to all Cloudflare customers as scheduled. It was also reported that the amount of encrypted web traffic on the internet doubled overnight. Lee's Transformation: The Onset of Frontotemporal Dementia Lee's career appeared to be sailing smoothly, but starting in the early 2010s, things began to change. Around 2011, when he was around 30 years old, he became extremely prone to fatigue, and days where he would collapse on the floor as soon as he got home from work became more frequent. His once-sociable personality began to fade, and he stopped showing up to invitations from colleagues or events. At home, he began to show signs of apathy, such as no longer interacting with his young son. Initially, his wife Alexandra (his first wife from his college days) thought they were drifting apart emotionally and suggested counseling, but the situation did not improve. In 2012, when Alexandra decided to temporarily separate and take their young son with her, Lee asked for divorce papers without hesitation. Their marriage ended this way, and his colleagues assumed that "he had become selfish because he had achieved success and financial freedom." However, this inexplicable behavioral change was actually a symptom of the illness that would later be discovered. Afterward, Lee became close with Kristin Tarr, who was in charge of communications at Cloudflare, and they proposed to each other during a trip to Rome in 2014 and remarried. Their married life seemed to be going well, but in early 2015, a turning point in the treatment of his underlying condition arrived. Lee had been born with a heart condition called aortic valve regurgitation, and it was suggested that this might be the cause of his headaches. Recommended by a doctor at Stanford University Hospital, he underwent a six-hour heart surgery in January 2015. The surgery was successful and his heart condition improved, but Holloway's mental state changed significantly after this surgery. Even after returning to work, Lee was listless throughout, and the passion and charisma he once had were gone. His wife, Kristin, felt that he seemed to have lost the rich color of his personality, and he was somewhat absent-minded even at an event in Hawaii just before their wedding. Later, at work, he began to take on an attitude that was like a different person than before, such as starting to play games on his smartphone during meetings, not responding to people, and stubbornly opposing his colleagues' suggestions. Matthew and Michelle held repeated meetings to urge him to improve, but it had no effect. Matthew recalled feeling a "tremendous anxiety, like losing a best friend" as he watched his co-founder change right before his eyes. Eventually, in 2016, it became difficult to keep Lee at the workplace, and a decision for him to leave the company was made. It is said that while Matthew was giving a tearful farewell speech at an all-hands meeting, Lee stood by with a smirk on his face, holding a beer bottle. People inside and outside the company were shocked by the outcome that he, who had dedicated his life to the company's business, was leaving Cloudflare at the age of 36. After leaving the company, Lee planned to become a stay-at-home father for the second child he was expecting (his child with Kristin). However, his strange behavior gradually escalated at home as well. While his wife was in labor and suffering from contractions at the hospital, Holloway reportedly slept for a long time next to her, and when he woke up, he argued with the doctor against the epidural procedure. He showed no interest in the newborn baby, and clearly abnormal behaviors occurred frequently, such as watching the movie "Home Alone" over and over again by himself in the middle of the night, or walking around the house all day with a beanie hat pulled down low over his eyes. Kristin grew increasingly alarmed by her husband's condition and dragged him to several hospitals. Despite these desperate efforts, Lee himself remained expressionless, only repeating "I'll get better," and their conversations gradually stopped making sense. Those around him initially suspected the aftereffects of heart surgery, burnout, or depression. Then, in March 2017, the results of an examination by a specialized neurologist showed an unbelievable finding: atrophy of Lee's brain. Holloway's brain, as seen in the MRI images, showed atrophy disproportionate to his age, and the doctor told his family that "the possibility of some kind of neurodegenerative disease is high." Further detailed examinations and interviews were conducted at the UCSF Memory and Aging Center, where he was referred, and the medical team diagnosed him with "behavioral variant frontotemporal dementia (bvFTD)." His wife Kristin, his parents, and his younger brother were devastated by the shocking news of a type of early-onset dementia at just 36 years old. Unlike Alzheimer's disease, frontotemporal dementia is a disease in which changes in personality and behavior appear more prominently than memory impairment, and it is a disease that often develops in people in their 50s and 60s. There is no fundamental cure, and the doctor explained that the symptoms would progress further, and eventually he would be unable to speak, have difficulty walking, lose his swallowing function, and his life would eventually be in danger due to infections or accidents. The cross-section of Lee's brain projected on the screen showed scattered areas where the gray matter of the frontal lobe, which should have been there, had been replaced by black collapse, and it is said that the family present was speechless. It is reported that only Holloway himself accepted this diagnosis, which was equivalent to a "death sentence," calmly, and while his family was crying, he acted as if it were someone else's problem, such as by complimenting the doctor's wedding ring. That figure was no longer the person the family knew, but a painful reminder that he was a different person created by the disease. After the diagnosis, Kristin quit her job to spend as much time as possible with her husbandw. However, the progression of the disease was relentless, and by the summer of 2017, Holloway's judgment had further declined, and his family could no longer keep an eye on him alone. He could no longer control behaviors such as playing music videos at high volume in the middle of the night or walking around the house all night long. His spoken language was also gradually lost, and by around 2018, he was in a state of mechanically repeating events from his life, such as "met at Cloudflare," "engaged in Rome," and "held a wedding in Maui," and the words he uttered gradually turned into strings of numbers and letters that made no sense. By 2019, meaningful conversation had finally become impossible, his emotional expression was lost, and he was unable to even make a single phone call. Searching for the shadow of her son who once lovingly hugged her and said "I love you, Mom," his mother Kathy said she cried, saying, "I will never hear those words from my son again." Reaction from the US Media The US media also took a great interest in Lee's dramatic life, his technological achievements, and the tragedy that suddenly struck him. In 2020, a feature article titled "The Devastating Decline of a Brilliant Young Coder" was published in the US edition of Wired magazine, reporting in detail on the process by which Holloway, who built the technical foundation as a "genius" within Cloudflare, gradually began to show listless and unpredictable behavior, and no one knew the reason why. Wired senior editor Sandra Upson wrote, "Lee's personality had been consistent for decades—until that day," and vividly depicts the personality transformation that occurred to him, the years his family spent trying to find the cause, and how the disease called FTD toyed with the lives of him and those around him. This feature attracted a great response, and Lee's name became widely known outside the technology industry. Also, through the same article, the awareness of the disease FTD itself increased, and "dementia that can occur in the prime of life" was received with surprise by many readers. On the other hand, praise and gratitude for the technical contributions Lee made were also expressed from various quarters. Cloudflare went public (IPO) in 2019. In the published IPO prospectus, co-founders Matthew and Michelle stated that "third co-founder Lee Holloway was a genius who designed our platform and led the early technical team" and that "his technical decisions and the engineering team he nurtured are the foundation of our current business." When deciding on the codename for the IPO preparation within the company, they named it "Project Holloway" to pay tribute to his contributions. Furthermore, the tech news site TechCrunch also introduced him at the time of the IPO with the headline, "Cloudflare has a third co-founder," reporting that "Lee Holloway, who left the company in 2016 due to symptoms of the neurological disorder FTD, was the key figure who built the company into what it is today." In this way, the media widely reported on his achievements and his battle with the disease, and many readers responded with comments such as "I was moved" and "My heart aches for the tragedy of this genius programmer." Lee and his family have also begun contributing to the community fighting this disease. In 2019, his wife, Kristin, and Lee's parents established the The Holloway Fund for Help and Hope in Honor of Lee Holloway within the FTD support organization AFTD (Association for Frontotemporal Degeneration), deciding to allocate 50% of donations to support programs for patients and their families, and the remaining 50% to FTD research. Due to the calls made by this fund and Kristin's own energetic activities as a board member of the AFTD, Lee's case is being featured in various media and expert conferences as a symbolic case for deepening understanding of FTD. Since 2020, an annual conference for FTD researchers called the "Holloway Summit," named after Holloway, has also been held, where discussions toward elucidating the causes and developing treatments are taking place. These social movements ensure that his personal history is not just introduced as a tragedy, but is connected to hope for saving future patients. To be continued in Part 2 Sources: Wired, AFTD, TechCrunch, Longreads Cloudflareblog