Police, fire, EMT and mental health: How one city is leading the charge to reshape 911

NPR News Tuesday 22 September 2026, 09:00 UTC By Meg Anderson 1 min read

Key Points

Alternative response programs, where mental health clinicians respond to 911 calls instead of police, have proliferated since George Floyd's murder. What does it take to do this work well?(Image credit: Cornell Watson for NPR)

Alternative response programs, where mental health clinicians respond to 911 calls instead of police, have proliferated since George Floyd's murder. What does it take to do this work well?

(Image credit: Cornell Watson for NPR)

[Image text:] COMMUNITY SAFETYE HEART HOLISTIC EMPATHETIC.ASSISTANCE RESPONSE TEAM

EMT (ORG) George Floyd's (PERSON) Cornell Watson (ORG) NPR (ORG)

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Police, fire, EMT and mental health: How one city is leading the charge to reshape 911

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