'I'm a mortgage broker and client is stuck on 8.25% rate because of surgery - it's not right'

'I'm a mortgage broker and client is stuck on 8.25% rate because of surgery - it's not right' Darryl Dhoffer said a client of his had been left 'trapped' and it didn't need to happen Experts are warning of the crippling impact mortgage arrears are having on households after a family hit by a devastating health crisis was left trapped on an eye-watering 8.25% mortgage rate. Financial experts are issuing a warning to borrowers who fall behind with payments and find themselves unable to access cheaper mortgage deals. Mortgage broker Darryl Dhoffer and founder of Bedford-based The Mortgage Geezer, told Newspage he was dealing with a growing number of borrowers falling into mortgage arrears and getting trapped on expensive standard variable rates when missed payments prevent product switches. He said: "A client I'm currently helping with a Help to Buy mortgage faced a crisis when he needed urgent kidney surgery and life-saving donor complications, which left him disabled on PIP. His wife donated one of her kidneys to him, kept the home afloat, but two years of arrears accumulated. With their fixed deal expired, they are now trapped on an 8.25% standard variable rate because lenders demand arrears are cleared before any product switch. "At 8.25%, it would take her 9.5 years to clear arrears. If lenders allowed a 6.5% rate conditional on overpayments, arrears would clear in 5.5 years—recovering debt faster and helping families escape punishing rates. “This common-sense approach would deliver a superior outcome for both parties: the debt is recovered much faster, and a hard-working family is given a realistic pathway back to financial stability rather than being penalised indefinitely by a high variable rate.” Proposed solution One possible solution with proper regulatory backing and affordability checks, said Mr Dhoffer, could be lenders permitting discounted rates on the condition that borrowers overpay their arrears. He said that, as things stand, many lenders pushed borrowers onto punishing variable rates when fixed deals end, deepening their financial strain and making arrears harder to clear. Stephen Perkins, Norwich mortgage broker and managing director of Norwich-based Yellow Brick Mortgages, warned that borrowers could find themselves caught in a vicious cycle when arrears made it harder to access cheaper mortgage rates. He said: "Mortgage arrears can become a vicious circle. Once payments are missed, a borrower may find their options with other lenders reduce, yet staying on a higher rate can make it even harder to catch up. There is a sensible argument for lenders having more flexibility to move an existing customer onto a lower rate where that clearly makes the mortgage more sustainable, rather than insisting the arrears are cleared first in every case. "The most important thing for anyone falling behind is to speak to their lender early. Ignoring letters or hoping the problem fixes itself is usually the worst option, because the earlier the conversation starts, the more solutions are likely to be available." Failure to plan for end of fixed-rate mortgage James Blackler, managing director of Oakstead Finance, admitted most serious cases can arise when borrowers fail to plan ahead and find themselves facing far more expensive borrowing after their mortgage deal expires. He revealed: "The real horror stories don't involve someone stuck on a standard variable rate, they involve someone who drifted off their deal with no preparation, poor credit history already stacking up and ends up on a regulated bridge at 11%-12% with interest rolling up monthly. I've had clients in exactly that position after 25 years of loyalty to the same lender, often tipped into it by an illness or bereavement they never saw coming. “That's not a high-rate trap, that's a cliff edge. Nobody plans to end up there, they simply weren't guided early enough. The lesson for anyone watching their fixed term approach is to speak to a broker six months out, not six weeks after the deal has already lapsed, because by the time bridging finance becomes the only option, the arithmetic is usually already against you." David Stirling, Independent Financial Adviser at Belfast-based Mint Wealth, said the bigger concern might be financially stretched borrowers who could quickly fall into arrears after an unexpected setback. He said: "A big concern isn't so much a flood of borrowers already in arrears, but the number who are financially stretched and vulnerable to a single setback. Someone who loses overtime, faces an unexpected bill or experiences a short period of illness can quickly find themselves behind on payments. “The frustration is that once arrears arise, some borrowers can struggle to access the competitive rates that would actually reduce their monthly outgoings and help them recover. That can leave people trapped in a cycle where a high mortgage payment makes it harder to clear the very arrears that are preventing them from securing a better deal, almost a Catch-22 situation.” How to deal with mortgage arrears Ranald Mitchell, director of Norwich-based Charwin Mortgages, said borrowers in arrears should not assume they faced years of financial uncertainty. He said: "Mortgage arrears do not have to mean years in mortgage wilderness. We specialise in these cases and our approach is simple, refinance the problem, not the entire mortgage. Traditional payment arrangements can take years to clear arrears, while the borrower remains trapped by the problem. Where appropriate, we can use a secured loan to clear the arrears immediately, while preserving the blue-chip first mortgage. “A full remortgage can mean an expensive adverse credit rate plus thousands in early repayment charges, turning a temporary setback into a long-term financial penalty. Clear the arrears, keep payments up to date, then the borrower may regain access to a product switch with their existing lender and a competitive high-street rate. "Credit profiles can recover surprisingly quickly, sometimes within months rather than years. Illness, redundancy or divorce can derail good borrowers. The skill is not starting their mortgage again, it is fast-tracking their recovery." Martin Rayner, financial adviser at Compton Financial Services, said borrowers needed to discuss with their lender and a broker as soon as possible if they are behind on payments. He added: "Life events happen. Illness, redundancy or an unexpected financial shock can quickly turn an affordable mortgage into one someone is struggling to pay. “If you are three months behind, speak to your lender and a broker today. Never ignore the problem or be embarrassed to ask for help. We are all human and life happens. What matters is taking action.”