Why the AI shopping revolution could backfire on retailers

Phys.org Wednesday 14 October 2026, 11:40 UTC 1 min read

Key Points

Retailers have every reason to be interested in AI. A shopping assistant that answers questions at any hour, compares products instantly and offers personalized recommendations sounds like a win for customers and businesses alike.

AI (ORG)

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Why the AI shopping revolution could backfire on retailers

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