Business & Finance
The Points Guy CEO: People Are Leveraging Loyalty
Key Points
Oct 23rd, 2026 The Points Guy CEO: People Are Leveraging Loyalty Brian Kelly discusses findings from The Points Guy’s State of Loyalty report, saying its focus is on where consumer trust and loyalty are growing—not simply whether people are loyal overall. Fuel and dining programs posted 88% consumer satisfaction, which Kelly links to rising everyday costs: consumers are using rewards for immediate savings while wages stagnate and expenses climb. He speaks with Romaine Bostick on "The Close."
Oct 23rd, 2026
The Points Guy CEO: People Are Leveraging Loyalty
Brian Kelly discusses findings from The Points Guy’s State of Loyalty report, saying its focus is on where consumer trust and loyalty are growing—not simply whether people are loyal overall. Fuel and dining programs posted 88% consumer satisfaction, which Kelly links to rising everyday costs: consumers are using rewards for immediate savings while wages stagnate and expenses climb. He speaks with Romaine Bostick on "The Close."