Mohsin Wali
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Why 8 in 10 patients turn to internet after doctor visits
NEW DELHI: India’s healthcare system is facing a growing “patient confusion crisis”, with nearly eight out of 10 patients in Delhi-NCR turning to Google or social media after visiting doctors because they leave consultations without fully understanding their illness, treatment or next steps, according to a survey released on Sunday. The India Patient Navigation and Confusion Index (IPNCI), 2026, was conducted among 1,000 respondents across Delhi, Noida, Gurgaon, Faridabad and Ghaziabad. It...