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Rs 1.2 lakh penalty on postal department for losing customer’s Pashmina shawls parcel

The District Consumer Disputes Redressal Commission, Baramulla, has held the postal authorities liable for failing to deliver a parcel containing three Pashmina shawls worth Rs 60,000 and ruled that the loss amounted to deficiency in service. The commission has directed the postal authorities to pay a total compensation of Rs 1,20,000 to the complainant. What was the disputeThe complaint was filed by Mehvish Ashraf, owner of M/S Olive Couture, who had booked a parcel through the postal...

Times of India 1d ago

FirstCry called user a fraud; court orders Rs 50,000 compensation

A District Consumer Disputes Redressal Commission has directed online baby products retailer FirstCry to pay Rs 50,000 as compensation along with a refund of Rs 2,130 with interest to a consumer after finding that the company cancelled his order without reason, withheld his money, and internally labelled him as a fraud user. The complainant Shaik Altaf placed an order on FirstCry on December 1, 2024 for a children's tricycle and paid Rs 2,130.06 through PhonePe. The very next day, the order...

Times of India 7d ago

Paying for 300 Mbps WiFi but getting only 50? Know how to file complaint and claim relief

Many broadband subscribers in India pay for high-speed internet but receive far less. What most do not realise is that this is not just a service failure — it is something you can formally complaint about and claim compensation for. If your broadband provider is delivering speeds significantly lower than what was promised, you have two main places to file complaint — the Telecom Regulatory Authority of India (TRAI) and the consumer court under the Consumer Protection Act, 2019.

Times of India 6d ago