Ovo Energy to pay more than £10m over prepayment meter monitoring failings

The Guardian UK Wednesday 03 June 2026, 09:36 UTC By Joanna Partridge 1 min read

Key Points

Regulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’Ovo Energy has agreed to pay more than £10m after the energy regulator for Great Britain, Ofgem, found a lack of monitoring of vulnerable customers with prepayment meters (PPMs) could have exposed them to a “clear risk of harm”. Ofgem found that Ovo did not adequately monitor its PPM customers, including those on the priority services register, leading to breaches of the watchdog’s...

Regulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’

Ovo Energy has agreed to pay more than £10m after the energy regulator for Great Britain, Ofgem, found a lack of monitoring of vulnerable customers with prepayment meters (PPMs) could have exposed them to a “clear risk of harm”.

Ofgem found that Ovo did not adequately monitor its PPM customers, including those on the priority services register, leading to breaches of the watchdog’s rules designed to protect customers in vulnerable situations.

Ovo Energy (ORG) harm’Ovo Energy (ORG) Great Britain (LOCATION) Ofgem (LOCATION) Ovo (ORG)

Originally published by The Guardian UK Read original →

Ovo Energy to pay more than £10m over prepayment meter monitoring failings

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