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Salesforce to Buy AI Firm That Handles Customer Service

Salesforce to Buy AI Firm That Handles Customer Service
Bloomberg Technology Monday 15 June 2026, 17:31 UTC 1 min read
Key Points

Jun 15th, 2026 Salesforce to Buy AI Firm That Handles Customer Service Salesforce Inc. has agreed to buy Fin, a firm that develops artificial intelligence-powered customer agents, for about $3.6 billion as the software company works to win new business for enterprise AI. Fin’s flagship product, AI Agent, handles customer queries via chat, email, WhatsApp, text message, phone and Slack. Bloomberg Intelligence Technology Analyst Anurag Rana joined Paul Sweeney and Scarlet Fu on "Bloomberg...

Jun 15th, 2026 Salesforce to Buy AI Firm That Handles Customer Service Salesforce Inc. has agreed to buy Fin, a firm that develops artificial intelligence-powered customer agents, for about $3.6 billion as the software company works to win new business for enterprise AI. Fin’s flagship product, AI Agent, handles customer queries via chat, email, WhatsApp, text message, phone and Slack. Bloomberg Intelligence Technology Analyst Anurag Rana joined Paul Sweeney and Scarlet Fu on "Bloomberg Intelligence." [Image text:] ign.in Bloombero Radio Wrigleyville AnuragRana Bloomberg News Technology Analyst Bloomberg SALESFORCETOBUY AICUSTOMER Radio SERVICEFIRMFINFOR$3.6BILLION
Salesforce (ORG) AI (ORG) AI Agent (ORG) WhatsApp (ORG) Slack (ORG) Bloomberg Intelligence Technology (ORG) Anurag Rana (PERSON) Paul Sweeney (PERSON) Scarlet Fu (PERSON) Bloomberg Intelligence (ORG)
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