'Blood everywhere' as five-star hotel's steam room door 'explodes' on Brit kids

'Blood everywhere' as five-star hotel's steam room door 'explodes' on Brit kids Two British children aged 11 and 16 were at a five-star hotel in Turkey when a steam room door shattered, leaving them covered in cuts and limping with 'blood everywhere' Two British children were left covered in cuts after a steam room door suddenly shattered on them at a five-star hotel in Turkey. The tourists, aged 11 and 16 at the time, were staying with their parents at the Green Nature Diamond Hotel in Marmaris, Dalaman, when one of them burst into the hotel room limping with "blood everywhere". Shocking CCTV footage caught the moment the door exploded as the children emerged from the steam room, leaving them with cuts to their feet, legs and arms. The pair were later treated by a doctor at the hotel. Jet2Holidays initially denied liability for the incident but later agreed to pay the family £7,000 in compensation following a legal claim. The boys' father, from Harrogate, North Yorkshire, who wished to remain anonymous, described scenes of "carnage" as the older child returned from the spa limping. He said: "We were in the hotel room when the eldest burst into the room. He was limping, and there was blood everywhere. "When we got down there, it just looked like carnage. The door had exploded, and there was blood and glass all over the place. "Luckily, there was a doctor on site, and he managed to patch them up, but I wanted answers, and the manager was nowhere to be seen." The father said there were "no apologies" from hotel staff despite the boys' injuries. "When I got to see the CCTV when we were still on holiday, the first thing the receptionist did was put the USB stick in her pocket and said I couldn't have it," he added. "I didn't know what to do. I got hold of the British Embassy in Turkey, and this woman jumped in a taxi and came to get the footage. "But then the hotel said she couldn't have it unless she was with the police," the dad said. "But then she came back with a police officer, and they still wouldn't hand it over. "So, I did a bit of research, and I told them it was my data, it was my children, and there was no one else in the footage, so you need to send it to us. "Eventually it arrived, but it came after 10 months of pushing and pushing and pushing," he said. The father says the incident continued to affect the family long after they returned home as they avoided package holidays for four years. "The kids are still concerned about going through glass doors," he said. "You trust your tour operator to keep you safe. Jet2Holidays let us down." Hudgell Solicitors launched a damages claim on behalf of the family, with representatives for Jet2Holidays initially denying liability for the accident and the injuries suffered abroad. After the father finally secured the CCTV footage, Jet2Holidays' legal representatives agreed to a combined compensation package of £7,000. Anne Thomson, a senior litigation executive at Hudgell Solicitors and an accident abroad legal specialist, said: "The two boys suffered mild injuries, but this must have been a terrifying experience that stayed with them for a long time. "The CCTV footage makes for especially uncomfortable viewing and underscores just how fortunate the brothers were to have avoided serious injury. "We were disappointed with Jet2Holidays’ lackadaisical approach to genuine demand for answers, just as we were with the hotel’s baffling decision to not surrender the footage for so long. "Under ‘2018 Package Travel and Linked Travel Arrangements Regulations’, it is implied that Jet2 exercise reasonable care and skill, not least by ensuring the safety and well-being of their customers. This did not happen. "They eventually made a satisfactory out-of-court settlement, but we hope lessons have been learned to ensure potentially frightful incidents like this are eradicated in hotels with which they are associated." The family said the experience also changed their attitude towards holidaying abroad. The father added: "I can't thank Anne enough. She kept going and going and going and continually kept reassuring me that this wouldn’t be going to court. "I didn't have a clue what to do about making a claim with something like this, but Anne made everything very straightforward. "What happened to my lads has hopefully helped raise awareness that big companies like Jet2 need to be held accountable when they are in the wrong. "They might try to delay and get away with it, but the truth always comes out." Jet2Holidays said: "We would like to reiterate how sorry we are about this incident." The company added that it had reached a settlement in relation to an incident which occurred in 2022.