NHS to use AI on its app to direct patients to appropriate services

The Guardian UK Saturday 04 July 2026, 21:30 UTC By Geraldine McKelvie 1 min read

Key Points

Update in England expected to reach about 200,000 patients over the next year as part of £10bn package to overhaul NHS systemsThe NHS will begin using AI on its app to direct patients to the appropriate services, it has been announced. The tool will be used to triage patients and to ascertain if they should be allocated a GP appointment. Some may be advised to attend a pharmacy or their local A&E department instead, depending on the severity of their condition.

Update in England expected to reach about 200,000 patients over the next year as part of £10bn package to overhaul NHS systems

The NHS will begin using AI on its app to direct patients to the appropriate services, it has been announced.

The tool will be used to triage patients and to ascertain if they should be allocated a GP appointment. Some may be advised to attend a pharmacy or their local A&E department instead, depending on the severity of their condition.

NHS (ORG) AI (ORG) England (LOCATION) GP (ORG)

Originally published by The Guardian UK Read original →

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NHS to use AI on its app to direct patients to appropriate services

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NHS app to use AI to determine which service best for patients